We'll investigate and solve the problem ASAP. Or an unpaid item will be opened after 30 days by Unpaid Item Assistant. If you are not satisfied when you receive your item.Please contact me before you return it. Please kindly be patient as there is a time zone difference between us. This item is in the category "Clothing, Shoes & Accessories\Women\Women's Shoes\Boots". The seller is "wannianshun88" and is located in this country: CN. This item can be shipped worldwide.